Legal
Terms of Service
Terms and conditions governing use of our website and IT services.
Effective date: 1 January 2025 — MINTERA Technologies Pvt. Ltd., Hyderabad, Telangana, India
1. Acceptance of Terms
- By accessing our website or engaging our services, you agree to be bound by these Terms of Service.
- If you do not agree, please discontinue use of this website and do not engage our services.
- These terms apply to all visitors, clients, and others who access or use our services.
2. Services
- MINTERA Technologies provides IT infrastructure, cloud, managed services, and digital transformation solutions as described on this website.
- Specific deliverables, timelines, and pricing are defined in a separate Statement of Work (SOW) or Service Agreement signed by both parties.
- We reserve the right to modify, suspend, or discontinue any service with reasonable notice.
3. Client Obligations
- You agree to provide accurate information necessary for service delivery.
- You are responsible for maintaining the confidentiality of your account credentials and system access details shared with us.
- You must not use our services for any unlawful purpose or in violation of any applicable regulations.
- You will promptly notify us of any unauthorised access or security incident affecting systems under our management.
4. Payment Terms
- Payment terms are specified in the relevant SOW or invoice. Standard terms are net 30 days from invoice date.
- Late payments may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.
- Services may be suspended for accounts more than 45 days overdue after written notice.
- All fees are exclusive of applicable taxes (GST, etc.) unless stated otherwise.
5. Intellectual Property
- All content on this website — text, graphics, logos, and code — is the property of MINTERA Technologies and protected by applicable intellectual property laws.
- Custom software or systems developed for you become your property upon full payment, unless the SOW specifies otherwise.
- We retain the right to reference your engagement (without confidential details) as part of our portfolio unless you request otherwise in writing.
6. Confidentiality
- Both parties agree to keep confidential any non-public information exchanged during the engagement.
- Confidential information may only be disclosed to employees or contractors who need it to deliver the services.
- This obligation survives termination of the service relationship for a period of two years.
7. Limitation of Liability
- To the maximum extent permitted by law, MINTERA's total liability for any claim arising out of or relating to our services shall not exceed the fees paid by you in the three months preceding the claim.
- We are not liable for indirect, incidental, special, or consequential damages, including loss of profits or data.
- Nothing in these terms limits liability for fraud, gross negligence, or death/personal injury caused by our negligence.
8. Termination
- Either party may terminate a service engagement with 30 days written notice, unless the SOW specifies otherwise.
- We may terminate immediately if you breach these terms or fail to pay after a 15-day cure period.
- Upon termination, we will provide reasonable assistance to migrate your data and systems.
9. Disclaimer of Warranties
- Services are provided 'as is' to the extent not covered by our SLA. We make no warranty that services will be uninterrupted or error-free beyond the commitments in our SLA.
- We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.
10. Governing Law & Dispute Resolution
- These terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
- Parties agree to attempt good-faith resolution before initiating formal proceedings.
11. Changes to These Terms
- We may update these terms periodically. Continued use of our services after notification of changes constitutes acceptance of the revised terms.
- Material changes will be communicated via email or a notice on this website at least 14 days before taking effect.