Proactive IT Management & Annual Maintenance Contracts
Proactive IT management and Annual Maintenance Contracts (AMC) for businesses — covering server management, network management, firewall management, desktop support, Microsoft 365, cloud, virtualisation, preventive maintenance and 24/7 monitoring.
Capabilities
What We Deliver
Server Management
Physical and virtual server administration, firmware updates, OS patching, performance monitoring and incident response.
Network Management
Switch, router and wireless infrastructure management — firmware, configuration backups, VLAN management and fault resolution.
Firewall Management
Firewall policy management, firmware updates, rule audits, VPN administration and security baseline enforcement.
Desktop & Device Support
Desktop and laptop management, OS patching, driver updates, helpdesk support and device lifecycle management.
Microsoft 365 Support
Exchange Online, Teams, SharePoint and OneDrive administration, user management and ongoing M365 support.
Cloud & Virtualisation Support
Managed support for AWS, Azure, VMware, Hyper-V and Nutanix environments — monitoring, patching and incident management.
Preventive Maintenance
Scheduled quarterly on-site and remote preventive maintenance with documented health reports for all covered systems.
Remote & Onsite Support
Remote troubleshooting and on-site engineer dispatch under SLA — rapid response for critical incidents.
Monitoring & Troubleshooting
24/7 infrastructure monitoring with real-time alerting, root-cause analysis and proactive issue resolution.
What We Manage
- Servers — HP ProLiant, Dell PowerEdge, Lenovo, Cisco UCS
- Network switches and routers — Cisco, Juniper, HP Aruba
- Firewalls — Fortinet FortiGate, Palo Alto, Cisco ASA
- Wireless infrastructure — Cisco Meraki, Aruba, Ubiquiti
- Virtualisation — VMware ESXi, Hyper-V, Nutanix
- Microsoft 365 — Exchange Online, Teams, SharePoint
- Cloud platforms — AWS, Azure, Google Cloud
- UPS and power systems — APC, Eaton
AMC Contract Options
- Bronze — Remote support, quarterly reviews, business-hours SLA
- Silver — Remote + on-site, monthly reviews, 8×5 SLA
- Gold — Dedicated engineer, weekly reviews, 24×7 SLA
- Platinum — Resident engineer option, real-time monitoring, 4-hour SLA
- Custom contracts for mixed environments and specific requirements
Key Benefits
Technologies & Platforms
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